This SOP covers manually creating a label outside the normal order flow — entering shipment info by hand, selecting the shipping account, filling package details, and submitting the purchase.
Step-by-step
1. Enter the Ship From information
- Select a warehouse from the dropdown, or manually enter all required Ship From fields.
- Complete every field marked with a star (*) — required to purchase the label.
- Unknown phone number → use placeholder digits (e.g., 5s or 9s).
2. Select the shipping account
- After Ship From is entered, choose the shipping account. Each carrier has its own account listed.
3. Enter the Ship To information
- Fill out the recipient's info on the right-hand side, including all starred fields.
- Unknown recipient phone number → same placeholder-digit approach.
4. Complete the package details
- Shipment date defaults to today — change if needed.
- Select carrier service.
- Enter weight as accurately as possible, plus dimensions if available.
- Residential FedEx Home Delivery shipments: set Residential = Yes — getting this wrong can cause the label purchase to fail.
5. Enter quantity and submit
- Enter the number of labels to buy (you can buy multiple at once).
- Click Submit, then follow the on-screen link to track the purchase to completion.
Key reminders
- All starred (*) fields are required before purchase.
- Residential FedEx Home Delivery shipments need Residential = Yes or the purchase may fail.
- Placeholder phone digits are for unknowns only — replace with real info if your process requires it.
Reference: Loom walkthrough